Delivery & Return

Free delivery available on all Products. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

ZST Laptop offers ideal shipping methods for any requirement. Be it low priced through Standard Parcel Post, more quickly via Leopard Courier / TCS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the ZST Laptop online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

We understand you're eager to get your new laptop! Here are some steps to help you track your order and estimate its arrival:

  • Check your order confirmation email: This email contains a tracking number you can use on the courier's website to see the estimated delivery date and current location of your package.
  • Track your order on our website: If you have an account on zstlaptop.com, you can log in and track your order status under "My Account" or "Order History."
  • Estimated delivery times: Our typical delivery timelines are displayed on the product page and during checkout. However, unforeseen delays can sometimes occur.

What if the tracking information hasn't updated in a while?

If the tracking information hasn't been updated for more than 24 hours after the estimated delivery date, please don't hesitate to contact us. We'll be happy to investigate the issue with the courier company and get back to you with an update as soon as possible.

Here's how to contact us:

  • Email: Send an email to with your order number and a brief description of the issue.
  • Phone: If you prefer to speak with a representative, you can call us during our business hours (mention business hours).
Do you deliver on public holidays?

In most cases, deliveries do not occur on public holidays. Our partner couriers typically observe public holidays and suspend operations.

However, there can be exceptions depending on the specific courier service and your location. Here's how to find out for sure:

  • Check the order confirmation email: Once you place your order, you'll receive a confirmation email with an estimated delivery timeframe. This timeframe will usually factor in potential public holidays.
  • Contact customer support: Our friendly customer support team can provide the most up-to-date information on delivery schedules for your order, including potential public holiday impacts. You can reach them through email address on our website.
Do you deliver to my postcode?

We strive to deliver our laptops to a wide range of locations! Here's how you can find out if we deliver to your postcode:

1. Check at Checkout:

The easiest way to confirm delivery to your postcode is to proceed through the checkout process on our website https://zstlaptop.com/. Once you enter your full delivery address during checkout, the system will automatically check if delivery is available to your location and display the corresponding shipping cost.

2. Contact Us:

If you'd prefer to confirm delivery beforehand, feel free to contact our customer support team. You can reach them by email at our website or by phone (if applicable). Please provide your complete postcode when contacting us so we can efficiently check delivery availability for you.

3. Nationwide Coverage (if applicable):

In many cases, we offer nationwide delivery within Pakistan. However, there may be some remote or restricted areas where delivery services are unavailable. By using the methods mentioned above, you can confirm if delivery is possible to your specific location.

Is next-day delivery available on all orders?

Unfortunately, next-day delivery is not available for all orders on zstlaptop.com. Our standard shipping times typically range from [mention typical delivery timeframe, e.g., 2-5 business days].

Here are some factors that can affect the availability of next-day delivery:

  • Order placement time: Orders placed after a specific cut-off time (usually in the afternoon) may not be eligible for next-day delivery.
  • Delivery location: Next-day delivery might not be available in all areas. We recommend checking the shipping options at checkout to see if it's available for your specific address.
  • Product availability: In rare cases, if a laptop needs to be transferred from another warehouse location, it might affect next-day delivery eligibility.

Here's what you can do:

  • Check shipping options at checkout: Enter your delivery address during checkout to see the available shipping options and estimated delivery times for your order.
  • Contact us: If you have any questions or require clarification about next-day delivery for your specific order, feel free to contact our customer support team at our email or by phone.
Do I need to be there to sign for delivery?

In most cases, a signature will be required upon delivery of your laptop from zstlaptop.com. This helps ensure the safe and secure delivery of your valuable purchase.

Here are some additional details to consider:

  • Delivery options: We may offer different delivery options at checkout, some of which might not require a signature. However, these options may have limitations or come at an additional cost. Please check the details of each option during checkout.
  • Delivery company: The specific delivery company we use will depend on your location and the chosen delivery option. They will typically contact you in advance to provide an estimated delivery window.
  • Delivery alternatives: If you are unable to be present at the time of delivery, some delivery companies may offer alternative options such as:
    • Signature release: In some cases, you may be able to authorize a signature release at your own risk, waiving the requirement for someone to be present to sign. However, this is not always available and depends on the carrier's policy.
    • Hold at location: You may be able to request the delivery company to hold your package at a nearby pick-up location for you to collect at your convenience.

Here's what we recommend:

  • If you are unsure whether a signature will be required, please contact us before placing your order.
  • If you know you won't be available to sign for the delivery, explore alternative delivery options during checkout or contact the delivery company directly to see if they offer any solutions like a signature release (at your own risk) or hold at location.

We want to ensure a smooth and secure delivery of your new laptop. If you have any further questions about the delivery process, please don't hesitate to contact us!

Need a Help?

  • +92 300 500 4075
  • Email: support@zstlaptop.com

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