Privacy Policy (Pakistan) – zstlaptop.com
Important: This Privacy Policy is tailored for customers in Pakistan. It explains how we collect, use, store, and protect your personal information, including data related to payments, refunds, and delivery. If you have questions, contact our support team.
1. Scope
This Privacy Policy applies to users in Pakistan who visit or transact on zstlaptop.com. It explains how we collect, use, store, and protect personal information in connection with our website, products, and services, including delivery, payments, refunds, and related activities.
2. Definitions
- “We,” “us,” and “zstlaptop.com” mean the operator of the Site.
- “Customer,” “you,” and “your” refer to the user or purchaser.
- “Personal Data” means any information that can identify you, including name, address, contact details, and payment information.
- “Processing” means any operation or set of operations performed on Personal Data.
- “Privacy Policy” refers to this document and any related notices.
3. Data We Collect
- Account data: name, email, phone, address, login credentials (as provided by you).
- Transaction data: order details, payment status, delivery information.
- Device & usage data: IP address, browser type, pages visited, time stamps; cookies and similar technologies.
- Payment data: we collect payment-related data necessary to process transactions via authorized processors; we do not store full card numbers on our servers.
- Delivery data: recipient name, address, contact number, delivery instructions (shared with courier partners only as needed).
4. How We Use Your Data
- To fulfill orders and deliver products to you, including processing payments and issuing refunds.
- To communicate about orders, shipments, account updates, and policy changes.
- To improve our website, products, and customer service; for analytics and security purposes.
- To comply with legal obligations and protect legitimate interests, such as fraud prevention and dispute resolution.
- To provide personalized experiences, where you have given consent or as permitted by law.
7. Security of Your Data
We implement reasonable technical and organizational measures to protect Personal Data from unauthorized access, loss, misuse, or alteration. However, no system is entirely secure; you should safeguard your account credentials and report suspicious activity promptly.
8. Data Retention
We retain Personal Data as long as necessary to fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods may vary by data type and are governed by applicable laws in Pakistan.
9. Payments Data & Refunds
We process payments via trusted processors. We do not store full payment card data on our servers. Data retained includes transaction reference numbers for accounting and customer support. Refunds data is retained for regulatory compliance and to support refund workflows, in accordance with our Refunds & Returns Policy.
10. Delivery Privacy
Personal Data necessary for delivery (recipient name, address, contact) is shared with courier partners solely to arrange shipment and tracking. Delivery data is stored in accordance with policy requirements and may be retained for warranty, service, or dispute resolution purposes.
11. Intellectual Property Rights
All content on the Site, including text, images, logos, software, and designs, is protected by intellectual property laws. You may use the Site for personal, non-commercial purposes. Any reproduction, distribution, or modification of site content requires our express written permission, unless otherwise stated.
12. User Content & Conduct
If you submit content (reviews, comments, inquiries), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content in connection with the Site. You agree not to upload content that is unlawful, infringing, or harmful. We may remove content or suspend access for violations.
13. Third-Party Services & Links
The Site may link to third-party sites or services. We do not control those sites and are not responsible for their privacy practices. Your use of third-party services is at your own risk and subject to their terms.
14. Compliance with Laws
You agree to comply with all applicable laws of Pakistan, including consumer protection, e-commerce, data protection, export controls, and sanctions. We comply with applicable sanctions and export controls; you must not use items in violation of such laws.
15. Dispute Resolution
If a dispute arises in connection with these Privacy Policy terms, the parties will attempt in good faith to resolve the matter amicably. If unresolved, disputes may be referred to mediation in Pakistan. If mediation fails or is inappropriate, disputes may be submitted to binding arbitration in Pakistan or to the courts of competent jurisdiction in Pakistan, as required by law.
16. Changes to This Policy
We may update this Privacy Policy from time to time. When material changes occur, we will post the updated policy on the Site and update the effective date. Your continued use of the Site after changes constitutes acceptance of the updated policy.
17. Your Data Rights
You may request access to, correction of, or deletion of your Personal Data where permitted by law. You may withdraw consent where applicable, object to processing, or request data portability where available. To exercise these rights, contact our support team.
18. Contact Information
For questions about this Privacy Policy or to exercise your data rights, contact:
Email: support@zstlaptop.com
Website contact form: zstlaptop.com/contact
Hours: Monday – Friday, 9:00 AM – 5:00 PM PKT
19. FAQ
Q: Do you share my data with government authorities in Pakistan?
A: We may disclose Personal Data if required by law or to protect our rights, but we will limit disclosure to the minimum necessary.
Q: Is my data stored outside Pakistan?
A: Some data processing may occur with service providers located outside Pakistan. We ensure appropriate safeguards where required by law.
Q: How can I opt-out of marketing communications?
A: You can opt-out by following the unsubscribe link in emails or updating your preferences via your account settings.
Q: Are cookies mandatory?
A: Some cookies are essential for site functionality. You can adjust cookie settings in your browser, though this may affect site performance.
Q: How long do you retain my data?
A: Retention depends on data type and legal obligations. See Data Retention for details. We retain data as long as necessary to fulfill our purposes and comply with law.
