Refunds & Returns Policy (Pakistan) – zstlaptop.com
This policy explains how refunds and returns work for customers in Pakistan. It covers eligibility, timelines, advance payment implications, delivery considerations, and dispute resolution. For privacy communications, see our Privacy Policy.
1. Scope
This Refunds & Returns Policy applies to customers in Pakistan who purchase products from zstlaptop.com, including laptops, accessories, and related items. It forms part of our Terms and should be read alongside the Privacy Policy and Terms & Conditions.
2. Advance Payment Requirement
All orders require advance payment with the order number prior to delivery. Delivery occurs only after payment confirmation. If payment is not received or is canceled, the order may be cancelled and refunds processed in accordance with this policy.
3. Eligibility for Refunds and Returns
- Item is unused and in original, resalable condition with all accessories, manuals, and packaging intact.
- Proof of purchase (order number and invoice) is provided.
- Return requests are made within the applicable timeframe stated in Section 4.
4. Timeframes for Returns and Refunds
- Eligible returns must be initiated within 7 days of delivery.
- For defective or damaged items, notify us within 48 hours of delivery for a resolution.
- Refunds to the original payment method or as store credit, after inspection, within 7–10 business days of receipt and approval.
5. Condition of Returned Items
Returned items must be in their original condition, unused, with all seals, accessories, manuals, and packaging. Items showing signs of use, missing components, or damage not due to manufacturing defect may be refused or subject to restocking fees.
6. Exclusions (Non-Returnable Items)
- Opened software or licenses, consumables, batteries not in original packaging, customized/personalized items, opened or used batteries, and items on clearance, unless defective on arrival.
- Items damaged due to misuse or mishandling not arising from our fault.
7. Initiating a Return
- Contact our support team with: order number, item name/SKU, reason for return, and, if defective, clear photos or video.
- We will issue an RMA (Return Merchandise Authorization) and provide return instructions.
- In some cases, you may be required to use a courier to return the item.
8. Return Shipping
- Defective, damaged on arrival, or incorrect items: we cover return shipping or arrange courier pickup.
- Change of mind or non-defective returns: customer bears the cost of return shipping.
- Shipping costs are non-refundable unless the item arrived defective or incorrect per our policy.
9. Processing & Refunds
Returned items are inspected on receipt. Approved refunds are issued to the original payment method or as store credit, per your choice, within 7–10 business days after inspection. If a refund is issued as store credit, it will be usable toward future purchases on zstlaptop.com.
10. Exchanges
If stock permits, we offer exchanges for eligible items in the same condition and packaging. If an exchange isn’t available, a refund will be issued per this policy.
11. Delivery Terms
- Delivery occurs after payment confirmation and depends on product availability and delivery location.
- Risk of loss and title pass to you upon delivery to the carrier; inspect items promptly and report issues.
12. Privacy
Returns and refunds processing involves handling personal data. Our Privacy Policy explains how we collect, use, store, and disclose your data in Pakistan. See also cookies and data retention details in that policy.
13. Intellectual Property
All content on the site remains protected by IP laws. This Refunds & Returns Policy does not grant any rights beyond what is stated herein.
14. Dispute Resolution
Any disputes related to refunds or returns will be handled in good faith through negotiations. If unresolved, disputes may be referred to mediation in Pakistan. If mediation fails or is inappropriate, disputes may be submitted to binding arbitration in Pakistan or to the courts of competent jurisdiction, as required by law.
15. Changes to This Policy
We may update this policy from time to time. When material changes occur, we will post the updated policy on the Site and update the effective date. Your continued use after changes constitutes acceptance.
16. Contact Information
For questions about refunds and returns, or to initiate a return, contact:
Email: support@zstlaptop.com
Website contact form: zstlaptop.com/contact
Hours: Monday – Saturday, 9:00 AM – 10:00 PM PKT
17. FAQ
Q: Do you offer refunds if I change my mind?
A: Yes, provided the item is unused, in original packaging, and returned within 7 days subject to the policy exclusions.
Q: How long does a refund take after inspection?
A: 7–10 business days to process the refund to the original payment method or as store credit.
Q: What if the item arrives defective?
A: Notify us within 48 hours of delivery for a resolution (replacement, repair, or refund). We may cover return shipping in defect cases.
Q: Are there restocking fees?
A: Restocking fees may apply in certain non-defective return scenarios; specific details are described during the return submission process.
Q: How are refunds issued for prepaid orders?
A: Refunds are issued to the original payment method or as store credit, as selected during the return process.
